Voucher regulations

Terms and Conditions for Purchasing and Using Gift Vouchers at Katathani Spa

§ 1 – General Information and Company Details

KATATHANI THAI MASSAGE & SPA DAWID SIEMIEŃ
NIP (Tax ID): 9671456453
REGON (Business ID): 522247200
Address: ul. Pod Blankami 25, 85-105 Bydgoszcz, Poland
Mailing address: ul. Garbary 12/6, 85-229 Bydgoszcz, Poland
E-mail: kontakt@katathanispa.pl
Website: www.katathanispa.pl

§ 2 – Definitions and Types of Vouchers

A Gift Voucher is a document (in paper or electronic form) that entitles the holder to use services provided by Katathani Spa.

Available types:

• A voucher for a specific treatment or treatment package,
• A voucher of a specified monetary value (gross).

§ 3 – Purchase Rules

Vouchers can only be purchased online through the website. Payment methods available:

• Przelewy24,
• Visa, Mastercard,
• Klarna, PayPo.

In-salon payments are not available.

§ 4 – Shipping and Delivery

Vouchers are delivered via:

• E-mail,
• Courier or InPost parcel locker (with additional shipping cost).

§ 5 – Terms of Use

• Voucher validity: 6 months,
• Single-use only,
• Non-refundable and not exchangeable for cash,
• Cannot be combined with other promotions,
• Advance booking is required,
• Rescheduling must be done at least 24 hours in advance,
• If there is a price difference, the customer must pay the difference or forfeit the remainder.

§ 6 – Contract Conclusion

The purchase agreement is concluded once the confirmation email is sent to the customer.

§ 7 – Right of Withdrawal

The consumer has the right to withdraw from the contract within 14 days of receiving the voucher (provided it has not been used).

A withdrawal request must be sent via e-mail: kontakt@katathanispa.pl

§ 8 – Complaints

Complaints should be submitted via e-mail. A response will be provided within 14 business days.

§ 9 – Personal Data Protection

The data controller is KATATHANI THAI MASSAGE & SPA DAWID SIEMIEŃ.
Details available at: Privacy Policy.

§ 10 – Final Provisions

The Terms and Conditions are available on the website and will be sent by e-mail.
Any changes to the Terms and Conditions do not affect contracts concluded prior to the changes.